Memory Support Of Heritage Hall in Agawam, MA
Memory Support Of Heritage Hall is a medium-sized nursing home facility in Agawam, Massachusetts (Hampden county). The Nursing Home Site profile for Memory Support Of Heritage Hall includes: Pricing, Visiting / Business Hours, Resident Health and Wellness, Ratings, Activities, Comparisons, Rehab Ratings, Directions, Surveys, and CMS Reviews.
Memory Support Of Heritage Hall received an overall rating from CMS of 2 stars compared to the MA average of 3.36 and a National average of 3.32. Ratings from residents, family members, and visitors to our site are available below. We also recommend giving them a call to address any additional senior care, nursing care, and rehab questions you may have after reviewing their Nursing Home Site profile.
They have had 2 fine(s).
Totalling: $75884.25.
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Resident Ratings
SNF, CCRS, and ALFs
Estate Planning
Pricing
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Area Map
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Medicare Ratings
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Visiting and Business Hours
Due to COVID-19 and just new rules in general, many nursing homes have new procedures for visiting. We advise calling Memory Support Of Heritage Hall ( at (413) 786-8000 ) to see what their protocols are for visiting and placement appointments if you are not already familiar with them.
Resident, Visitor, CMS Ratings
Memory Support Of Heritage Hall?
Select a star to begin leaving your rating
Overall Rating: 2/5 (Full Ratings Below)
Additional Pages about Memory Support Of Heritage Hall:
Inspections
Penalties
Directions
Memory Support Of Heritage Hall Profile Overview
Profile Links for Memory Support Of Heritage Hall:
Inspections
Penalties
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Senior Care Glossary
Phone, Directions, and Map
They are located at the following address: 464 Main Street in Agawam Massachusetts 01001.
Looking for directions or wish to see the surrounding area? Follow this link: Maps and Directions.
They can be reached by phone at (413) 786-8000.
Quality of care, CMS Ratings, Services, Staffing, and Top-rated Facilities can be viewed below.
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Prices and Length of Stay
According to our latest records from CMS, the average daily amount billed by Memory Support Of Heritage Hall to Medicare is $877.00 per day (compared to a Massachusetts average of $823) and Medicare reimbursed them an average of $603.00 per day. Some accept this as payment in full. Coinsurance and other forms of Medicare and insurance can often help cover most, if not all, of the rest.
It is worth mentioning that Medicare pays for what they deem as 'medically necessary' skilled nursing care. You can learn more Here.
Please note that the pricing above is the average billed to Medicare. Each person and case is unique. (Supplemental Insurance / Medicare Advantage Plans, single or double rooms, etc). If you are interested in this facility you should contact Memory Support Of Heritage Hall directly for exact pricing and what options are available for you or your loved one's personal care needs.
Health and Demographics
The average age at Memory Support Of Heritage Hall is approximately 80 years old.
The last time this data was collected they cared for at least 100 men and 157 women in a one year period that received Medicare benefits. This number fluctuates with each new resident.
Percentage of patients at Memory Support Of Heritage Hall with the following conditions:
Resources SNF, CCRS, and ALFs Estate Planning Senior Care Dictionary Inspections Penalties Directions
Additional Care Home Services & Info
Medicare and Medicaid participation for Memory Support Of Heritage Hall (previously: Heritage Hall East) began on Jan 14, 1986.
Special care beds for patients with Alzheimer's are available.
Clinical Labs, Dental Care, Dietary, Housekeeping, Mental Health, Nursing, Occupational Therapy, Pharmacy, Physician, Physician Extender, Podiatry, Physical Therapy, Social Work, Speech Pathology, Therapeutic Activities, Therapeutic Social Services, Therapeutic Qualified Activities, X-rays
Ownership Changes: 5
Last Ownership Change: 04-01-2011
Medicaid ID: 110088864A
Financial Year End: 12-31
Medicare Administrative Contractor (MAC): BLUE CROSS (WESTERN PENNSYLVANIA)
CMS Regional Office: Boston
Area: Urban
Dually Certified Beds: 123
Alzheimer's Beds: 30
Multi-Facility Name: Genesis HealthCare
Staff Size
Memory Support Of Heritage Hall provides (per day, per resident) an average of:
Weekend Staffing
Total Licensed Nursing Hours (Registered Nurses + Licensed Practical Nurses + Licensed Vocational Nurses) averages 1.28 hours per day per resident (the national average is 1.4 hours).
Additionally, a Physical Therapist (PT) is available an average of 0.42 minutes per day per resident (the national average is 6 minutes).
Additional Staffing can be viewed below. Each number represents a Full-time Equivalent (FTE) Employee of the type listed above it at Memory Support Of Heritage Hall. Read how FTE is defined.
COVID-19 Vaccine Information
Medicare and Medicaid Ratings
The Centers for Medicare & Medicaid Services (CMS) does their best to provide a fair assessment of every Nursing Home, but please note these ratings are a snapshot in time.
Star ratings are often best used for basic comparisons and when deciding which facilities to visit. However, nothing beats actually visiting the nursing home yourself when possible.
Overall Rating: 2 stars 
Health Inspection Rating: 2 stars
Staff Rating: 3 stars 
Quality Measures Rating: 3 stars
Long Term Stay Rating: 3 stars
Short Term Stay Rating: 2 stars
Compare these ratings with one of the highest rated nursing homes in Agawam:
Heritage Hall South
Ratings are out of 5 with 5 being the best and 1 being the worst.
Ratings Comparison
Memory Support Of Heritage Hall in AGAWAM, Massachusetts has 123 beds compared to the Massachusetts average of 116.42 and a National average of 106.16.
As of the last update they had a daily average of 93.0 residents compared to the MA average of 82.64 and a National average of 86.4.
This results in a 75.61% daily average occupancy rate compared to the Massachusetts average of 70.98% and a national average of 81.38%.
Memory Support Of Heritage Hall's star ratings compare as follows:
- Overall Rating:
2 stars compared to the MA average of 3.36 and a National average of 3.32. - Health Inspection Rating:
2 stars compared to the MA average of 2.76 and a National average of 2.77. - Staffing Rating:
3 stars compared to the MA average of 3.42 and a National average of 3.14. - Quality Measures Rating:
3 stars compared to the MA average of 3.74 and a National average of 3.62. - Long Term Stay Rating:
3 stars compared to the MA average of 3.81 and a National average of 3.33. - Short Term Stay Rating:
3 stars compared to the MA average of 3.27 and a National average of 3.12.
Averaging the available ratings gives an aggregate star rating of 2.14 for Memory Support Of Heritage Hall versus the MA average of 2.91 and a national average of 3.20.
You may also be interested in seeing how their inspections and penalties (fines and payment denials) match up with others at the following links:
Inspection Results Penalty Enforcements
CMS Quality Reporting
This section offers a snapshot of key quality measures for skilled nursing facilities, highlighting care effectiveness, readmission rates, and resident well-being to help you make informed decisions about nursing care.Rate of functional assessment and goal setting in treatment plans.
Value: 96.3%
Unadjusted rate of potentially preventable readmissions.
Value: 12.16
Risk-standardized rate of preventable readmissions.
Value: 11.92
Observed rate of discharge to community.
Value: 25.00%
Risk-standardized rate of discharge to community.
Value: 35.26%
Medicare Spending Per Beneficiary (MSPB) score for SNF residents.
Value: 0.69
Rate of medication review and follow-up for residents.
Value: 100.0%
Rate of SNF residents experiencing falls with major injury.
Value: 0.0%
Observed change in self-care score.
Value: 3.0
Observed change in mobility score.
Value: 9.6
Rate of residents at or above expected self-care ability at discharge.
Value: 44.4%
Rate of residents at or above expected mobility level at discharge.
Value: 44.4%
Rate of new or worsened pressure ulcers/injuries.
Value: 0.0%
Observed rate of healthcare-associated infections leading to hospitalization.
Value: 0.00%
Rate of COVID-19 vaccination among SNF healthcare personnel.
Value: 94.3%
Rate of flu vaccination among healthcare personnel.
Value: 41.5%
Resident details and Quality of Care
Measure Description: Percentage of short-stay residents who were rehospitalized after a nursing home admission
Resident Type: Short Stay
Observed Value: 24.24 (This is the actual score observed for the measure.)
Expected Value: 17.12 (This score is what we would typically expect given the standard conditions and models.)
Measure Description: Percentage of short-stay residents who had an outpatient emergency department visit
Resident Type: Short Stay
Observed Value: 18.18 (This is the actual score observed for the measure.)
Expected Value: 10.06 (This score is what we would typically expect given the standard conditions and models.)
Measure Description: Number of hospitalizations per 1000 long-stay resident days
Resident Type: Long Stay
Observed Value: 0.38 (This is the actual score observed for the measure.)
Expected Value: 0.81 (This score is what we would typically expect given the standard conditions and models.)
Measure Description: Number of outpatient emergency department visits per 1000 long-stay resident days
Resident Type: Long Stay
Observed Value: 0.56 (This is the actual score observed for the measure.)
Expected Value: 1.84 (This score is what we would typically expect given the standard conditions and models.)
Ownership, Operational, and Management for Memory Support Of Heritage Hall
| Organization | Role |
|---|---|
| Fc-gen Operations Investment Llc | 5% Or Greater Direct Ownership Interest |
| Gen Operations I, Llc | 5% Or Greater Direct Ownership Interest |
| Gen Operations Ii, Llc | 5% Or Greater Direct Ownership Interest |
| Genesis Healthcare Llc | 5% Or Greater Direct Ownership Interest |
| Genesis Ma Holdings Llc | 5% Or Greater Direct Ownership Interest |
| Genesis Operations Llc | 5% Or Greater Direct Ownership Interest |
| Ghc Holdings Llc | 5% Or Greater Direct Ownership Interest |
| Senior Care Genesis Llc | 5% Or Greater Direct Ownership Interest |
| Senior Care Holdings, Llc | 5% Or Greater Direct Ownership Interest |
| Donna Reis 1995 Fam Tr | 5% Or Greater Indirect Ownership Interest |
| Genesis Healthcare Inc | 5% Or Greater Indirect Ownership Interest |
| Genesis Holdings Llc | 5% Or Greater Indirect Ownership Interest |
| Hccf Management Group Xi Llc | 5% Or Greater Indirect Ownership Interest |
| Onex Partners Lp | 5% Or Greater Indirect Ownership Interest |
| Sun Healthcare Group, Inc. | 5% Or Greater Indirect Ownership Interest |
| Sundance Rehabilitation Holdco, Inc. | 5% Or Greater Indirect Ownership Interest |
| Zac Properties Xi Llc | 5% Or Greater Indirect Ownership Interest |
| Fishman, Steven | 5% Or Greater Indirect Ownership Interest |
| Whitman, Arnold | 5% Or Greater Indirect Ownership Interest |
| Berg, Michael | Operational/managerial Control |
| Davis, Keith | Operational/managerial Control |
| Labate, Wendy | Operational/managerial Control |
| Edwards, Jan | Director |
| Sherman, Michael | Director |
| Cullerot, Ken | Officer |
| Crotty, John | Managing Employee |
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